FAQ’s

Have Questions? We've Got Answers.

Please feel free to reach out to us. We are always happy to assist you and provide any additional information and support you may require.

How is user and patient data protected and secured?

Protecting patient data is a top priority for us. We maintain compliance with the My Health Records Act 2012 and the National Health Privacy Principles and store patient data on servers local to Australia. Scripto is integrated with AWS Comprehend, and is currently used in Australian healthcare applications to strip all personal identifiable information from the data inputs in our platform. This ensures when our software communicates with the AI engine’s API, the information communicated does not include any personal identifiable data in the clinical notes.

We take the security and privacy of user data seriously. Our platform adheres to Australian regulations, including the Australian Privacy Principles (APPs) under the Privacy Act 1988. All user data is stored on secure servers located in Australia, and we implement appropriate technical and organisational measures to safeguard against unauthorised access, disclosure, alteration, or destruction of user data. We also conduct regular security audits and assessments to ensure ongoing compliance and security. More details are available in our privacy policy. If you have any questions or concerns about data security or privacy, please reach out to support@scriptoai.com.au.

How does AI-powered report drafting work?

AI analyses your collateral information and generates comprehensive clinical language in each section of your report based on your clinical reasoning and prompts. You can refine the AI-generated content, add your professional insights, and customise the format to meet your specific requirements. Chat with your collateral evidence to collate the necessary clinical inputs for your desired style of output.

Can I save my reports as I go?

Yes, you can save your reports as drafts at any stage. Simply click “Save Draft” and you can continue working on them later from the “Draft Reports” section in your dashboard.

How do I customise report templates?

Build your table of contents in the first sidebar on the left to access and customise report templates. You can modify sections, add custom fields, and create your own templates that align with your practice requirements.

Where is Scripto based?

Scripto is an Australian-based company, with its founder and developers located in Queensland. Read more on our team page.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), Australian bank transfers, Google Pay, Apple Pay and Link with secure processing through Stripe. You can update your payment method anytime in your account profile/Stripe portal.

Can I change my billing cycle?

Yes, you can switch between monthly and yearly billing cycles. Yearly subscriptions come with a discount. Changes will take effect at your next billing cycle.

What happens if my payment fails?

Failed payments are automatically retired with email notifications sent. Your account stays active for 7 days while you update your payment method.

How can I contact support?

To contact our support team:

Click on the purple message icon (chat widget) in the bottom right of any page on the Scripto platform. If you are an existing user, login prior to sending us a message.
Email support@scriptoai.com.au

We typically respond within 24 hours during business days.